Sales & Cancellation Policy

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CONDITIONS PARTICULIERES CRISE COVID 19:

Les conditions de vente et d'annulation habituelles restent applicables, néanmoins une clause supplémentaire et dérogatoire vient s'y ajouter:

La réservation reste annulable jusqu'à j-3, sans pénalités ni frais d'annulation d'aucune sorte, UNIQUEMENT DANS LES 2 CAS SUIVANTS:

Impossiblité pour l'hôtel de recevoir le client ou pour le client impossibilité de rejoindre l'hôtel, ceci uniquement en raison d'interdiction administrative ou de restriction des conditions de circulation sur le territoire. Toute autre raison de modification, de report ou d'annulation se verra appliquée rigoureusement les CONDITIONS GENERALES DE RESERVATION ET D'ANNULATION DE L'HÔTEL, dans leur intégralité.


ROOMS

in case of cancellation

In the event of your cancellation, whatever the reason might be, you will be charged
more than 28 days prior to the arrival date, 15% of the stay

Between 28 and 22 days-----------------------, 25% of the stay
Between 21 and 15 days-----------------------, 40% of the stay.
Between 14 and 08 days -----------------------, 60% of the stay.
Between 07 and 03 days------------------------, 80% of the stay.

Between 02 days and 00------------------------, 100% of the stay.


 

Late arrival

Whatever the reason for a late arrival, the minimum deposit for an overnight stay shall be invoiced and deducted systematically. The booking shall rightfully be cancelled from 10 am the morning following the first night booked, if a new deposit has not been paid to prolong the booking.

Shortened stay

Whatever the reason for the departure, the FULL SUM of the rental booked shall be invoiced, unless the room is rented out again without any loss to the hotel.

Invoicing and payment

An invoice is issued on site at the end of the stay. For stays of over seven days, a weekly invoice must be paid by the customer and the balance paid on leaving.

CAUTION

When booking several rooms the above rules are applicable for each room.

DEPOSITS AND BOOKING

To book we ask you to inform us of your choice by phone, followed by written confirmation with a deposit enclosed, representing the minimum sum for the first night, the total amount in case of a special offer, or 20% of the price of the stay rounded down to the nearest 10 € figure for stays of over 5 nights.

Payments shall be in Euros, by cheque from a French bank or by Credit Card by giving us your credit card number, expiry date and cryptogram and authorizing us to debit the agreed sum (giving us your card details by phone, debit authorization by email or online booking on our site). In return we will send you a receipt and a booking confirmation.


SERVICES

Deposits and bookings

Bikes: To record a booking 1 day minimum is required as well as a minimum deposit of 50% of the quoted price with a minimum of €10.

Payments shall be in Euros, by cheque from a French bank or by Credit Card by giving us your credit card number, expiry date and cryptogram and authorizing us to debit the agreed sum (giving us your card details by phone, + debit authorization by e-mail). In return we will send you a receipt and a booking confirmation.

Deposits and cancellation

In the event of cancellation 48 hours prior to the start of the stay, the deposit will be retained.

Invoicing and payment

At the end of the stay or on the invoicing week for stays of over 7 days.

CAUTION

For the booking of several articles, the rules herein are applicable per article.

SPECIAL CLAUSES APPLICABLE TO HIRED ITEMS

SECURITY DEPOSITS
Bikes: €200.
The purpose of these is to cover cleaning, damage or losses not covered by our insurance.

INSURANCE
Bikes are covered by your civil liability policy.

 

 

 


Booking

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